24x7 support
for a 24x7 store.
Grow your global business uninterrupted,
even when one-half of the globe is asleep.
Digital transformation to improve direct sales
Connect all your delivery centers', logistics agencies & satellite pick-up points globally with a single cloud framework and support your customers in real time with voice, video, and chat across your eCommerce platform and network with ease.
Ecommerce
Let your customers & sellers to connect securely from the convenience of your e-commerce portal.
Experience borderless business!
Extended Business Framework
Direct contact between the customer and the right supplier, reseller & warehouse, based on their location, language, and time zone
Live Demos
Start live product demos from product pages listed on your site.
Quick
Quick integration with ticketing systems for easy tracking of customer issues.
Multilingual Service
Multi-channel, multi-lingual customer interaction served seamlessly
Improve Customer Retention
Personalized issue resolution, higher chances of customer retention.
Features
APIs
Integration flexibility with you CRM, CMS & ERP or business application of choice. (APIs)
Uniformed Service delivery
Cloud infrastructure to provide uniform service delivery to your global customers.
Automation
Single automation framework to collapse business processes
CEBP
Communication-enabled business processes
Cloud Framework
Multi tenant, Distributed architecture & media interoperability
Features
APIs
Integration flexibility with you CRM, CMS & ERP or business application of choice. (APIs)
Uniformed Service delivery
Cloud infrastructure to provide uniform service delivery to your global customers.
Automation
Single automation framework to collapse business processes
CEBP
Communication-enabled business processes
Cloud Framework
Multi tenant, Distributed architecture & media interoperability
Business Scenarios
Live Product Demonstration
for Enhanced Customer Experience
In order to enhance their customer’s online purchase experience, ecommerce company A has decided to add on- demand live demos on their product listing pages & the ability for customers to connect directly to their nearest stores & dealers.
To achieve this, they decided to integrate Jodo Digital’s direct 2 customer video, voice & chat services that let their most skilled sales employees conduct live product demo directly from their product pages.
Consolidation of
infrastructure & Resources
With Jodo Digitals cloud infrastructure the ecommerce company also extended one network to all their partners, dealers, & experts.
They optimised their lead & resource management by removing the need for multiple experts as one expert could track & multiple live customer interactions directly from their CRM.
