Boost support with
customer experience management
Manage your customer support across channels
on one platform.
Proactive, Receptive, Responsive.
Empower your customer support teams to be all this and more with all the necessary tools, the correct information, and uninterrupted connections across Voice, Video, Chat & Email channels.
Customer Support
Effortless connections to create employee-customer relationships that matter.
Improve Customer Retention & Increase Revenue.
Augmented Support
Facilitate employee-customer connections through any channel with Single Cloud Framework.
Extended Support Channels
Go beyond traditional telephony, extended you support to digital channels.
Cross Platform Help
Respond to your customers across mobile and social media platforms
Skills based Routing
Route the at-risk customer’s calls to the most suitable customer care exec for faster resolution
Issue Tracking
Real-time & transparent issue-resolution processes.
Features
Live Support Desk
Let the customer choose how they seek support Jodo Call, Chat, Video, Email, Social Media, or Self Service
Self Service
Help customers help themselves with advanced self-service options like IVR, Chat & Ai Voicebots
Screen & Doc Sharing
Provide hands on support to at risk customers from any website, platform & campaign.
APIs
Easy Integration with enterprise ticketing solutions & business applications
Workflow Automation
Automatic distribution of emails, chats, & calls based on custom business workflow
Features
Live Support Desk
Let the customer choose how they seek support Jodo Call, Chat, Video, Email, Social Media, or Self Service
Self Service
Help customers help themselves with advanced self-service options like IVR, Chat & Ai Voicebots
Screen & Doc Sharing
Provide hands on support to at risk customers from any website, platform & campaign.
APIs
Easy Integration with enterprise ticketing solutions & business applications
Workflow Automation
Automatic distribution of emails, chats, & calls based on custom business workflow